Frequently Asked Questions
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Browse our collection and select the item you would like to purchase. Click “Add to Cart,” then proceed to checkout when ready. Follow the prompts to complete your order. If you need assistance at any point, please contact us at info@delolproducts.com
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Orders are typically processed within 3–5 business days. Shipping times vary based on location and carrier, but most orders arrive within 5–10 business days after shipment. You will receive tracking information once your order ships.
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Orders ship via USPS, UPS, or FedEx, depending on destination and package size.
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Shipping is simple and straightforward. Orders with one item ship at a flat rate of $5. Orders with two or more items ship free. All shipping costs are shown clearly at checkout before you complete your purchase.
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Once your order is placed, you will receive a confirmation email. When your order ships, you will receive tracking details via email. For additional questions, contact info@delolproducts.com
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We accept major credit cards, including Visa, Mastercard, American Express, and Discover.
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Sales tax is calculated at checkout based on your shipping address and applicable state and local regulations.
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You will receive an order confirmation email shortly after checkout. If you do not see it, please check your spam folder or contact customer support.
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At this time, all orders are placed online through our website.
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Return requests must be submitted within 14 days of delivery. Items must be unused and returned in original packaging. Shipping fees are non-refundable. Returns apply only to purchases made directly through our website.
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To initiate a return or exchange, please email info@delolproducts.com with your order number and item details. Our team will provide return instructions.
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We recommend using a trackable shipping service and secure packaging. Customers are responsible for return shipping unless the item arrives damaged or defective. We are not responsible for items lost during return transit.
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If your item arrives damaged, please contact us within 48 hours of delivery and include photos of the damage. We will arrange a replacement or resolution promptly.
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If you would like to exchange an item, contact info@delolproducts.com to begin the process. Replacement items are shipped once the original item is received and approved. Any price difference, taxes, or shipping adjustments will be communicated before shipment.
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For all questions or support, please contact info@companyemail.com. We aim to respond within one business day. You may also call us at 248.227.7548.

